Frequently Asked Questions | | Melville, New York

Frequently Asked Questions

A: Jump and Slide Entertainment has been in business since 2005.
We have witnessed a lot of other companies change their name from year to year when they acquired a multitude of bad reviews. Not Jump and Slide we have the same company name since 2005 . We have the largest selection of clean bounce house rentals Long Island and the best party rentals around Long Island
A: Yes we clean our units after every rental. Feel free to visit our warehouse Monday or Tuesday to see our team sanitizing in action.

After every rental the unit comes back to the warehouse to get disinfected and sanitized before next rental. That unit is logged in a book of who cleaned it and signed off by a supervisor

One thing we do is that each item goes to one family per day.
This way you know for sure it is properly disinfected and sanitized.
We have a huge selection of equipment that way we are able to do this..
Most other companies do this.part time as they have another full time job and try to get the most money on rentals by delivering the same unit 2 times a day to different families.
Or think about this. If they have another full time job and do this only on the weekends When do they have time to clean the units?
We have a full staff year round and this is all we do!

Nothing is more important to us then the safety of your family and guests .
A: You may cancel inflatables only up to the day before due to bad weather only and will receive a full refund.
Once we set up unit(s) we do not offer any refunds or credits Once you decide to go with it that's it!
All TENTS ONCE BOOKED ARE NON REFUNDABLE. If you cancel a tent within 1 week of scheduled event you will be responsible for 50% cost of the tent.

If you reserve items and decide to take any item(s) off we have to charge a 20% loss fee. If the event is within 60 days.
If cancelling item(s) within 14 days of event you will be responsible for 50% of rental item(s)

Keep in mind we reserved these items for you and may have turned away clients from potentially renting these items..
A: Yes we provide so many different ideas that can be placed inside. Please call us at 631-321-7977 for a complete list of indoor activities for kids.

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