FAQ’s

(Frequently Asked Questions)

 

Q:  Can we set up on any type of surface?

A:  We can set up on cement, grass, dirt and indoors. If requesting a setup on sand, an extra fee will apply.

 

Q:  Are you insured?

A:  Yes we are fully insured and we can provide proof of insurance along with workers compensation.

 

Q:  Safety concerns?

A:  Jump and Slide Entertainment does not cut any corners when it come to safety. We provide a complete training course for all employees along with acquiring advanced safety certifications.

 

Q:  How long have you been in business for?

A:  Jump and Slide Entertainment has been in business since 2005. We’ve witnessed a lot of other companies change their name from year to year when they’ve acquired a multitude of  bad reviews. Not Jump and Slide…

 

Q :  Do I need to use my own water when I rent a waterslide?

A:  Yes you will have to provide your own water source from a water hose that will reach the unit. It is used to fill the pool and add a mist over the slide to keep it constantly wet for optimal fun. Once the pool is filled up for the first time it requires very little water to stay operating.

 

Q:  Do I have to use my own electric to power up the rentals?

A:  Yes you will have to use your own source of electricity. The party rentals must be within 100 feet of an electrical outlet.

 

Q:  If I do not have access to electric do you offer generators?

A:  Yes we can supply you with a generator for an additional cost.

 

Q:  Do you offer any discounts to Police Officers or Military?

A:  Yes we offer discounts to Police Officers, Fire Fighters and Military Service Members.

 

Q:  Do you clean your units?

A:  Yes we clean our units after every rental. Feel free to visit our warehouse Monday or Tuesday to see our team sanitizing in action.

 

Q:  Do you provide attendants to watch over the units?

A:  If it is a private backyard party the customer has the option to hire our staff to help out with the units, providing they are available.

If its a corporate party, block party or in a park we will provide attendants for all bouncers, obstacle courses and slides.

 

Q:  What if the inflatable collapsed?

A:  First, please make sure extension cord hasn’t come unplugged.

Next thing to check would be the circuit breaker inside, as it may have tripped.

 

Q:  What is your Cancellation Policy?

A:  You may cancel inflatables up to the day before due to bad weather only and will receive a full refund. Once we set up unit(s) we do not offer any refunds or credits if weather becomes bad. All TENTS ONCE BOOKED ARE NON REFUNDABLE. If you cancel a tent within 1 week of scheduled event you will be responsible for 50% cost of the tent.

 

Q:  How many kids can fit inside a bouncer, jump house?

A:  It all depends on the size of inflatable and age of kids attending. Generally 6 or more.

 

Q:  Is it easy to make cotton candy?

A:  Yes it is. It’s as simple as pouring the supplied sugar into a spinner, and turning on 2 switches.

At that point you are ready to take a paper cone and twirl the cotton candy around.

 

Q:  What kind of ice do I need to buy for a snow cone machine?

A:  You can buy any bag of cubed ice. It must be cubes only though.

 

Q:  If it rains on the day of the event do you have any indoor activities for the kids?

A:  Yes we provide so many different ideas that can be placed inside. Please call us at 631-321-7977 for a complete list of indoor activities for kids.